Our implementation plan has several phases to ensure a successful software install. The key stages are:
Understanding any irregularities in the way you operate. We understand every envelope manufacturer has different processes. A discussion takes place in the early stages of the project to learn your business processes. In the event we need to carry out any custom development work, this gives us ample time to design and develop.
Provide server specification. The specification depends on factors such as the number of users, budget, and how many locations you have. OnePoint’s technical personnel will provide the details for you to place the order. Whilst the server is on order, OnePoint will create an ISO file ready for your server arriving on site.
Data. We have files ready to send to any new customer ready for them to populate. The populated file is then sent back to us so we verify and load the data into a BETA database. Our team can guide you through this process and often we can populate some of the data on your behalf. This phase depends on how your team can extract (and cleanse) the data out of your legacy software system.
Training. OnePoint offer unlimited online customer training (before and after go-live). Our trainers will provide a training schedule for each department and/or key user. The plan is then reviewed with key personnel to ensure minimal business disruption. In the event users become unavailable, we reschedule or create an extra slot for 1-2-1 training.
Release your BETA database. By now your server should have arrived and be configured. We release a database allowing users to experiment and practice with the software. Any experiments carried out on this database will not copy over when you go-live. There is no need to worry about contaminating your database with demo data.
Go live. We only go live when both parties are ready. Online training is usually increased for any last minute questions. We also arrange for extra support to be available during your go-live period. On-site presence is also available to all our customers for this period.